Review Moderation Policy
Who can review
Only customers who bought from Diving Magnets can leave a review. About 14 days after confirmed delivery, we email one invitation per order. The link is unique to that order. You can rate each product you bought, or skip any product. A written comment is optional.
No incentives
We do not pay for reviews. We do not offer discounts, gifts or any other benefit for a review. We invite every customer in the same way.
What we publish
Product reviews are published automatically. We publish every genuine review, positive or negative. Each review shows the reviewer's first name and country. Reviews are shown newest first. The average rating includes all published ratings. Delivery and service feedback is not shown with product reviews. We use it to improve our service.
What we remove
We hide a review only if it contains:
- spam, advertising or links
- personal information, such as phone numbers, email addresses or full names
- threats, abuse, harassment or hate speech
- content unrelated to the product or our service
- a conflict of interest, such as a review by our staff, their family or a competitor
We also hide duplicate reviews, content we are legally required to remove, and reviews that breach this policy in another way.
What we never remove a review for
- a low rating
- criticism of a product, our prices or our service
- a refund, a return or a complaint that has since been resolved
How removals are recorded
We record every hidden review with the date, the reason and the person who decided. We apply the same rules to every review, whatever its rating.
Your own review
You can ask us to edit or remove your own review at any time. Email orders@divingmagnets.com from the address you used for your order.
Reporting a review
If you think a review breaks this policy, email orders@divingmagnets.com. Tell us the product and the review. We check each report against this policy. A report alone does not lead to removal.