Shipping & Returns
How we get your order to you, what it costs, and what to do if you need to send something back. This policy forms part of our Terms & Conditions.
1. Order processing
We begin processing once your order is confirmed and payment has cleared. If the items are in stock we aim to dispatch within 2 business days. Once your order is on its way we email you a tracking reference.
Lead times depend on stock. If something will take longer than expected we will email you with a revised schedule — we would rather tell you early than leave you wondering.
2. Where we ship and with whom
South Africa — delivered by The Courier Guy. Priority typically 1–2, Economy 3–4 business days after dispatch; outlying areas up to 5.
International — delivered by FedEx. Typically 5–10 business days after dispatch, depending on destination and customs.
Collection — you may arrange to collect from us in Gordons Bay by prior arrangement, at no delivery charge.
Delivery times are estimates, not guarantees. Customs clearance in particular is outside our control.
All the times above are in business days — Monday to Friday, excluding South African public holidays. Our carriers do not collect or deliver over weekends or public holidays, and those days are not counted. So an order placed late on a Friday is normally only dispatched the following business day, and a 1–2 day delivery placed on a Friday would typically arrive mid-week rather than on the Monday.
Strong permanent magnets are classified as UN2807 magnetized material for air transport. This can limit the carriers, services and destinations available, and occasionally lengthens transit times. If a restriction affects your order we will contact you before dispatch.
3. Delivery charges
Delivery is calculated from the weight of your order and the destination, and is shown separately at checkout before you pay. What you see at checkout is what you pay — we do not add charges afterwards.
For unusually heavy or oversized orders, or destinations our carriers price individually, we may need to quote delivery separately. The checkout will tell you when that is the case, and we will come back to you with a price before taking payment.
4. Customs, duties and import taxes
Prices exclude any customs duty, import VAT/GST, clearance or brokerage fee raised in the destination country. These are set by your government, not by us, and are your responsibility as the importer.
We declare all shipments accurately and at full value. We cannot mark goods as gifts or under-declare their value.
5. Risk and ownership
Risk passes to you when the goods are delivered to you or to someone you nominated to receive them. Ownership passes once we have received payment in full.
Please make sure your delivery address and contact number are correct when you order — carriers rely on them, and a wrong address is the most common cause of delay.
6. Undelivered or returned parcels
If a parcel comes back to us as undeliverable — nobody available, address incorrect, or customs charges unpaid — we will contact you to arrange redelivery. A further delivery charge may apply. If we cannot reach you within 30 days, we will refund the goods less the delivery costs already incurred.
7. Cancelling before dispatch
You may cancel any order before it is dispatched, for any reason, and we will refund you in full including delivery. Just email orders@divingmagnets.com with your order number as soon as you can.
8. Returning an unwanted item
Changed your mind? Return any unwanted item within 30 days of delivery for a refund of the price of the goods.
The item must be unused, in as-new condition, complete with all parts and in its original packaging.
- Contact us first at orders@divingmagnets.com or on WhatsApp, quoting your order number.
- Repack the item securely in its original packaging — these are heavy items and deserve care.
- Send it, tracked, to: 127 Lancaster Road, Gordons Bay, Western Cape, 7140, South Africa
- You arrange and pay for return carriage.
- We refund the price of the goods; the original delivery charge is not refunded.
- We refund within 14 days of the item reaching us, to your original payment method.
- The item is your responsibility until it reaches us, so please use a tracked service.
This 30-day policy is more generous than the 7-day cooling-off right that section 44 of the Electronic Communications and Transactions Act gives you. You keep that statutory right regardless.
9. Faulty, damaged or incorrect items
This is different from an unwanted return, and you are not out of pocket.
Please check your order when it arrives. If anything is damaged in transit, missing or not what you ordered, email orders@divingmagnets.com within 7 days with photographs if you can, so we can take it up with the carrier.
- We pay the return carriage.
- You choose a replacement, a repair, or a full refund including the original delivery charge.
- Under sections 55 and 56 of the Consumer Protection Act, this applies to goods that fail, are defective or are unsafe within 6 months of delivery.
Our quality guarantee, and what it does and does not cover, is set out in section 9 of the Terms & Conditions.
10. Who is responsible
Diving Magnets (Pty) Ltd takes responsibility for every transaction on this website — the sale of the goods, customer support, delivery and fulfilment, and resolving any dispute. If something goes wrong, deal with us directly and we will sort it out.